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Privacy Policy

A legal disclaimer

Last updated: 25/6/25

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This Privacy Policy explains how www.thrivedrama.co.uk (“the Site”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit our website, subscribe to our newsletter, book a service, or otherwise engage with us (collectively, the “Services”).

“You” and “your” refers to anyone who uses our Services, including customers, site visitors, and other individuals whose personal data we collect.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or for operational reasons. Any updates will appear on this page with an updated “Last updated” date. Where required by law, we will notify you of significant changes.

 

What Information We Collect

Information You Provide

We collect information that you give us directly when you:

  • Complete forms on our website

  • Book or purchase a service

  • Contact us with a question or comment

  • Leave a review or send feedback

This may include your:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment details (via secure third-party processors)

  • Communications or messages sent through the site

When you conduct a transaction on our website, we collect personal information such as your name, email address, and billing address. This information is only used for the specific services requested.

 

Information Collected Automatically

We also collect data automatically through your interaction with the website, such as:

  • IP address and browser type

  • Pages visited and time spent on each page

  • How you interact with our content

  • Device and connection information

These insights help us improve our site and user experience.

 

Why We Collect Your Information

We collect personal and non-personal data to:

  • Provide and operate our Services

  • Manage bookings and accounts

  • Communicate with you about your booking

  • Offer customer support

  • Improve our website and services

  • Send promotional emails (only if you’ve opted in)

  • Comply with legal requirements

 

How We Store and Share Your Information

Our site is hosted on Wix.com, which provides the platform for our services. Your data may be stored through Wix’s secure servers, databases, and applications. All storage is protected by a firewall.

Payments are handled through secure, PCI-DSS compliant gateways offered by Wix. This helps ensure your card data is handled safely.

 

Cookies and Tracking Tools

We use cookies and similar tracking technologies to:

  • Understand how visitors use our website

  • Improve performance and functionality

  • Tailor content to your interests

Cookies are small files stored on your device that may collect data like your IP address, browser type, and pages viewed. We use:

  • First-party cookies (set by our site)

  • Third-party cookies (set by services such as Google Analytics or Wix Apps)

When you visit the site, you’ll see a cookie banner allowing you to accept or customise your cookie settings. By continuing to use the site, you consent to our use of cookies as described.

You can manage your cookie preferences in your browser settings. Note that disabling some cookies may impact how the site functions.

 

Third Parties

We may share your data with trusted service providers who support our website and services, including:

  • IT and technical support providers

  • Analytics services (e.g. Google Analytics)

  • Secure payment processors

  • Email platforms for sending updates or promotional content (if opted in)

These third parties may collect information independently and have their own privacy policies, which we recommend reviewing.

We are not responsible for the data practices or accuracy of information handled by third parties.

 

How We Communicate With You

We may contact you to:

  • Confirm bookings or purchases

  • Provide updates on your services

  • Respond to your enquiries

  • Send marketing emails (if you’ve subscribed)

  • Share service-related notifications

You may receive messages by email, phone or text message. You can unsubscribe from promotional messages at any time.

 

Third-Party Websites and Links

Our site may contain links to other websites that we do not operate. If you click a third-party link, you will be directed to that site’s own privacy policy.

We are not responsible for the content or privacy practices of any external sites. Please review their policies before sharing your personal information.

 

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request deletion of your personal data

  • Correct inaccurate or incomplete data

  • Withdraw consent at any time

  • Object to how we process your information (where applicable)

To make a request, please email us at:
📧 info@thrivedrama.co.uk

 

Withdrawing Consent

If you no longer want us to process your data, or you’d like to unsubscribe from communications, please contact:
📧 info@thrivedrama.co.uk

 

Security and Data Retention

We take reasonable steps to protect your data, but no method is 100% secure. We recommend avoiding sharing sensitive information over unsecured channels.

We retain your data only as long as necessary to:

  • Provide our services

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our policies

 

Location

Thrive Drama is based in Cheltenham, United Kingdom, and operates primarily within Gloucestershire.

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